Table 3 Descriptions of the four call type features finally selected
From: Machine learning based customer churn prediction in home appliance rental business
Feature name | Descriptions |
|---|---|
Call type 004 | (“ARS,” “Maintenance Service,” “Others”) |
Call type 008 | (“I/B,” “contract related,” “contract information”) |
Call type 020 | (“I/B,” “fee collection related,” “fee collection”) |
Call type 048 | (“I/B,” “contract termination (cancellation) related,” “consultation on termination”) |