Table 10 Topics’ different codes based on multiple rating
From: Data science: developing theoretical contributions in information systems via text analytics
T_ID | Expert panel | Innovation team | Researchers’ interpretation |
|---|---|---|---|
T0 | Problem formulation | Design ingredients (process) | Design process |
T1 | Front end of innovation | Defining solution in uncertainty | Fuzzy front end (FFE) |
T2 | Need finding | Describing the user/audience | User understanding |
T3 | Questionnaire | Reporting (interim survey) | Reporting jargon |
T4 | Technical implementation | Data infrastructure | Data infrastructure |
T5 | Service end-user interaction | Chatbot function | User interaction |
T6 | Stakeholder analysis | Impact on each stakeholder | Stakeholders |
T7 | Experimenting | Approaches to innovation | Methods/approaches |
T8 | Communication of innovation | Usefulness of chatbot | Presenting innovation |
T9 | Data analysis | Insights using analytics | Data analytics |