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Table 4 Relevant rules illustrating the association between different categories of words

From: A machine learning approach to analyze customer satisfaction from airline tweets

Rule no.

Association rule

Support

Confidence

Lift

R1

[CCB = 0 AND FQL = 0] → [Sentiment = 0]

0.3

0.86

1.34

R2

[FQL = 0] → [CCB = 0]

0.4

0.91

1.63

R3

[FQL = 1] → [CCB = 1]

0.4

0.93

1.69

R4

[FQL = 1 AND CCB = 1] → [Sentiment = 1]

0.3

0.86

1.35

R5

[FDC = 1] → [LOB = 1]

0.3

0.64

1.02

R6

[FDC = 0 AND CCB = 0] → [IFC = 0]

0.3

0.87

1.65

R7

[IFC = 0] → [Sentiment = 0]

0.5

0.92

2.35

R8

[CCB = 0] → [Sentiment = 0]

0.5

0.85

1.48

R9

[LOB = 1] → [Sentiment = 0]

0.2

0.69

1.06

R10

[FQL = 1] → [Sentiment = 1]

0.2

0.61

0.92