Table 3 Participation of each category of words on sentiments
From: A machine learning approach to analyze customer satisfaction from airline tweets
S. no. | Category of words | Influence of sentiments (%) | |
|---|---|---|---|
Positive | Negative | ||
1 | CCB | 28 | 26 |
2 | FQL | 24 | 23 |
3 | CLN | 10 | 3 |
4 | IFC | 19 | 18 |
5 | FDC | 15 | 16 |
6 | LOB | 4 | 14 |