Table 4 Results of comparative analysis by renewal (Y/N) – call type features
From: Machine learning based customer churn prediction in home appliance rental business
Count | Renewa flag | Call Type 004 (%) | Call Type 008 (%) | Call Type 020 (%) | Call Type 048 (%) |
|---|---|---|---|---|---|
0 | 0 | 0.66 | 0.66 | 0.72 | 0.69 |
1 | 0.34 | 0.34 | 0.28 | 0.31 | |
1 | 0 | 0.93 | 0.80 | 0.73 | 0.82 |
1 | 0.07 | 0.20 | 0.27 | 0.18 | |
2 | 0 | 0.95 | 0.84 | 0.78 | 0.85 |
1 | 0.05 | 0.16 | 0.22 | 0.15 | |
3 | 0 | 0.96 | 0.86 | 0.79 | 0.88 |
1 | 0.04 | 0.14 | 0.21 | 0.12 | |
4 | 0 | 0.97 | 0.87 | 0.77 | 0.85 |
1 | 0.03 | 0.13 | 0.23 | 0.15 | |
5 | 0 | 0.96 | 0.89 | 0.83 | 0.92 |
1 | 0.04 | 0.11 | 0.17 | 0.08 | |
6 | 0 | 0.99 | 0.88 | 0.85 | 1.00 |
1 | 0.01 | 0.12 | 0.15 | 0.00 |