Table 8 Analysis of Variance (ANOVA) based on different hotel classes

5 Star

SERVICE

1

5238.4

5238.4

9381.373

 < 2.2e−16

significant

1.701318

value

1

564

564

1010.144

 < 2.2e−16

significant

1.581975

Rooms

1

288.2

288.2

516.133

 < 2.2e−16

significant

1.659956

Sleep-Quality

1

114.2

114.2

204.605

 < 2.2e−16

significant

1.540122

Cleanliness

1

92.7

92.7

165.997

 < 2.2e−16

significant

1.597566

Location

1

20.4

20.4

36.997

1.57E−09

significant

1.406474

Residuals

8074

4493.3

0.6

NI

NI

NI

NI

4 Star

SERVICE

1

11,050.6

11,050.6

29,370.99

 < 2.2e−16

significant

1.734618

value

1

1106.4

1106.4

2940.69

 < 2.2e−16

significant

1.645533

Rooms

1

689.1

689.1

1831.49

 < 2.2e−16

significant

1.650091

Sleep-Quality

1

254

254

675.02

 < 2.2e−16

significant

1.511012

Cleanliness

1

81.2

81.2

215.92

 < 2.2e−16

significant

1.52539

Location

1

49.7

49.7

132.19

 < 2.2e−16

significant

1.262507

Residuals

21,310

8017.7

0.4

NI

NI

NI

NI

3 Star

SERVICE

1

11,851.9

11,851.9

36,862.79

 < 2.2e−16

significant

1.785064

value

1

739.5

739.5

2300.18

 < 2.2e−16

significant

1.545586

Rooms

1

661.4

661.4

2057.04

 < 2.2e−16

significant

1.562195

Sleep-Quality

1

236.4

236.4

735.29

 < 2.2e−16

significant

1.419153

Cleanliness

1

106.2

106.2

330.35

 < 2.2e−16

significant

1.444825

Location

1

44.8

44.8

139.48

 < 2.2e−16

significant

1.216742

Residuals

21,620

6951.1

0.3

NI

NI

NI

NI

2 Star

SERVICE

1

3182.2

3182.2

10,676.73

 < 2.2e−16

significant

1.82484

value

1

196

196

657.477

 < 2.2e−16

significant

1.538713

Rooms

1

228.8

228.8

767.597

 < 2.2e−16

significant

1.612716

Sleep-Quality

1

85.4

85.4

586.368

 < 2.2e−16

significant

1.435954

Cleanliness

1

25.1

25.1

84.199

 < 2.2e−16

significant

1.497699

Location

1

14.9

14.9

49.831

1.90E−12

significant

1.218268

Residuals

5139

1531.7

0.3

NI

NI

NI

NI