Table 1 Telecom sample statistics.

1. Scope

 Business scope

  Fixed and mobile

54

  Mobile

31

  Fixed

15

 Geographic scope

  Mono-country

57

  Multi-country

43

 HQ location

  Europe

47

  Americas

24

  Africa

5

  Asia/Australia

24

 Customer scope

  B2C

79

  B2B

71

 Own assets scope

  Network coverage

78

  Distribution coverage

71

  IT coverage

55

  Call center/install coverage

45

 Cont(./.)

2. Financial performance

 Revenue (USD)

  Less than 1 billion

29

  Less than 5 billion

22

  Less than 10 billion

12

  More than 10 billion

37

 Revenue growth (%)

  Negative

18

  <4 %

41

  >4 %

41

 Cash flow (%)

  Negative

17

  <10 %

44

  >10 %

39

3. Business priorities 

 (% Implementing)

  New innovation

67

  Lean cost technique

53

  Enterprise process digitization

46

  Outside telecom diversification

38

  Digital Capabilities upgrade

31

  Big data

30

  M&A

26

  Business model re-definition

25